First line support, increase your remote fixes, reduce fuel spend…

‘Service Assist can train support staff in giving customers initial guidance as well as increasing clearing calls remotely’

What do you ask a customer…

Any error code on the display…, turn the machine off and on. (Worth a try…)

A high percentage of the time switching the machine off and on again, can clear a lot of fault codes.

Machine can’t print or scan?

Is there more than one MFD device at site?

Is it only one machine or all of them that has this issue?

Black lines on copies

Is this when you photocopy or print from your pc?

If it’s when photocopying, are you using the document/top feeder?

Toner needs replacing

Is it the toner or the toner waste that needs replacing, double check?

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